wahana Privacy Policy

This page describes what we collect when you use wahana and how we keep that data protected. We believe transparency about data handling builds trust between our platform and our account holders.

When you sign up on wahana, deposit funds, or place bets, you share information with us. We collect email addresses, payment details, identity documents for verification, and records of your activity on our platform. We use this information to operate our service securely, process your transactions, and comply with local laws in the jurisdictions where we operate.

Our privacy commitments are simple: we do not sell your data to third parties for marketing. We encrypt sensitive information. We limit access to your personal data to employees and contractors who need it to serve you. We keep your data only as long as necessary to fulfil our legal obligations or serve your account.

What Data We Collect on wahana

We collect several categories of information when you use wahana. Your account data includes your email address, username, password hash, date of birth, phone number, and country of residence. We collect this when you register and update it when you change your profile.

For deposits and withdrawals, we record payment method details. If you use DANA, e-wallet, mobile banking, or local payment, we store the account identifier associated with your wallet. If you transfer via bank (online payment, e-wallet, mobile banking, or local payment), we store the recipient account number and bank code. We never store your full card number or banking credentials—payment processors handle sensitive payment data directly.

We collect identity verification data when you request your first withdrawal. You upload a photo ID (passport, national ID, or driver's licence) and proof of address (utility bill, government letter, or bank statement). We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations.

Activity Data on wahana

We record your activity on wahana—every bet placed, every game played, every deposit and withdrawal. We log your IP address, device type, browser version, and approximate location (derived from IP). We also track login times and failed login attempts to detect account abuse.

We use activity logs to identify patterns of fraud, collusion, or bonus abuse. If you place bets on Liga 1 matches, Piala Indonesia, or Piala AFF tournaments, we record those transactions for settlement and audit purposes. If you play live-dealer tables, we may record your session (video and audio) to resolve disputes and ensure dealer compliance.

How We Use Your Data

We use your data to operate wahana and serve your account. We process your deposits and withdrawals using payment data. We verify your identity using identity documents to meet regulatory requirements in jurisdictions where we operate (Jakarta, Surabaya, Bandung, Medan, Semarang). We analyse activity logs to detect fraud and enforce our terms.

We use your email to send transactional messages: deposit confirmations, withdrawal notifications, password reset links, and account security alerts. We do not send marketing emails unless you explicitly opt in. You can disable marketing communications at any time in your account settings.

Data Security and Third Parties

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your country of residence, but we maintain the same encryption and access controls regardless of location. We regularly audit our servers and conduct penetration testing to identify security gaps.

We share your data only when necessary: with payment processors (to process DANA, e-wallet, and bank transfers), with identity verification services (to validate your ID), and with legal authorities (when required by law). We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your data with other gaming platforms or sportsbooks.

Your Rights on wahana

You have the right to access your personal data. You can download your account information, deposit history, and bet records by contacting our support team. You have the right to correct inaccurate data—update your email, phone, or address directly in your account settings.

You have the right to request deletion of your data, subject to legal holds. If your account is closed, we retain your data for seven years to comply with anti-money-laundering laws and tax regulations. You have the right to opt out of marketing communications—unsubscribe links appear in every marketing email.

Your data security is our responsibility. We invest in encryption, access controls, and regular audits to protect wahana account holders.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences on wahana. Session cookies expire when you close your browser. Persistent cookies remain for up to 365 days to recognise you on repeat visits. We use analytics cookies to measure page performance and user behaviour—these are anonymised and do not identify you.

You can disable cookies in your browser settings. If you disable session cookies, you will need to log in every time you visit wahana. If you disable analytics cookies, we will not track your page views, but our service will continue to function normally.

Data Retention and Jurisdiction

We retain your account data for as long as your account is active. Once you close your account, we retain transaction records and identity documents for seven years for legal and regulatory compliance. Activity logs are retained for three years. Marketing opt-out preferences are retained indefinitely so we do not re-subscribe you.

Our privacy policy is governed by the laws of the jurisdictions where we operate. If local law requires us to disclose your data to government authorities, we will comply. We will notify you of such disclosure unless prohibited by law. Our services are available only where local law permits.